Aftersales Consultant – South Africa

Our client is looking for a dynamic aftersales consultant to join their thriving team in the automotive industry.
Purpose of the role:
Our client is seeking a dedicated professional to ensure a seamless service experience for their customers. The role involves fostering excellent communication among customers, parts, and service departments to achieve both customer satisfaction and financial goals.
Minimum requirements:

  • 2-3 years of experience as an aftersales consultant or in a related role.
  • Premium brand experience is a must.
  • Automotive industry background.
  • Grade 12 qualification.
  • Computer literacy, preferably with Autoline or Kerridge.
  • Valid driver’s license.

Duties (included but not limited to):

  • Confirming accurate customer details.
  • Determining payment methods.
  • Liaising with customers in case of warranty/motor plan issues.
  • Providing quotations for motor plan contracts where applicable.
  • Pre-assessing all bookings for the next day.
  • Offering customers a pre-assessment visit to confirm challenging problems.
  • Following up on parts orders and promptly informing customers of any delays.
  • Creating repair orders.
  • Arranging booking reminders.
  • Planning routes and ensuring driver availability on the day of service.
  • Ensuring clean and available loan vehicles for customers.
  • Maintaining accurate customer information.
  • Monitoring outstanding parts orders and unpaid invoices.
  • Confirming customer and vehicle details.

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

Apply now.

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Posted on 04 Jun 10:26, Closing date 3 Jul

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