Senior Professional Officer – EAP – South Africa

Remuneration: R961945 – R961945 per year 
Location: Cape Town
Education level: Degree
Job level: Management (Snr – Executive, 5+ yrs)
Type: Permanent
Reference: #CS 95/24
Company: City Of Cape Town

Key performance areas:

  • Maintain and implement policy and practice associated with operational plans
  • Provide regular and effective advanced level psycho-social services of a curative nature through clinical counselling, referrals and provide restorative and aftercare to employees
  • Conduct needs assessments, research, surveys and audits to further determine future trends
  • Provide specific and specialised interventions to address psycho-social related issues through information sessions and training interventions, awareness promotion sessions and manage such events
  • Build and maintain relationships with key stakeholders, managers and service providers
  • Draft high-level correspondence and reports to provide information and resolve queries
  • Collate and interpret statistics and the submission of high-level reports
  • Provide research opportunity and the monitoring of service effectiveness
  • Provide consultation to organisational management
  • Co-ordinate and supervise peer support / para professionals and student interns
  • Ensure coordination and reporting of management information


  • Master’s degree in social work, employee assistance programme or behavioural science
  • Minimum of five years’ relevant experience
  • Registration with relevant professional council (Registration includes SACSSP, HCPSA)
  • Knowledge of the relevant Acts and Regulations pertaining to the job
  • Computer Literacy
  • Physically fit
  • Valid Code EB driver’s licence

Please apply online at (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated.

By submitting your application for a position at the City of Cape Town, you are consenting to the use of your personal information provided as part of your application and/or recruitment process for recruitment and selection purposes. In addition, you may be required to undergo, including but not limited to, criminal and security checks, personal verification, and lifestyle audits, throughout your recruitment process and/or subsequent employment.

Closing date: 14 June 2024

  • Please quote the reference number of the vacancy in all communications.
  • Certified copies of qualifications must be available on request.
  • Copies of supporting documents will not be returned.
  • Kindly note that applications will not be acknowledged in writing.
  • Visit our website at
  • No late applications will be considered.
  • If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.

Posted on 31 May 14:47, Closing date 14 Jun

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